Montcalm East, Autograph Collection

Staff member Tiana was excellent at checking my mother in and made her feel like a VIP. I came shortly after and hadn’t realised she checked in already . Jenny warmly welcomed me ( even through I probably looked a little disheveled from rushing to meet my mum) and tried to find my booking . Tiana came over and identified that she had just settled my mother in already which explained the confusion caused by me . Both ladies were lovely !! My mother was given complimentary breakfast and they decorated her room accompanied by gifts for her 60th birthday. Truly a 5* experience and I have no regrets at all that I spent extra to book her into this hotel. My mother mentioned that the sauna was perfect and had the right amount of steam. I also love that lifts only work with a key card. As someone who has worked in a 4* hotel some years ago I really appreciated all the efforts and could definitely tell why this hotel has a 5* ranking .

The room was very clean, and the bed was comfortable. The location was fantastic. You can go everywhere by bus or metro, which are very close to the hotel. However, they don't have parking, so if you have a car, it will be a problem. For breakfast, it was good. Not excellent, but it meets your limited expectations. Clearness is very important for us, and their room, bar, and kitchen were clear

I rarely write reviews but my daughters (6 and 22) and I absolutely loved this hotel! The location is great, the rooms are clean and comfortable, and the pool area is clean, friendly and relaxing, with set children’s times. But what made our stay truly memorable was the AMAZING level of friendly, personalised service we received. Not only did we find a little welcome gift in our room upon arrival, Tiana (?) at reception let us check in early and gave us a free room upgrade and Bruno, the restaurant manager, went over and beyond to cater for one of our friend‘s allergies… A wonderful experience overall and we would definitely go back!

My sisters and I were in desperate need of a break from the non stop day to day and the  plans finally made it "out of the group chat" when we stumbled across Montcalm East! We didn't know what to expect but let's just say expectations were exceeded! Everything was absolutely perfect from the super welcoming staff- especially Abdullah (I hope I have spelt that correctly) whom I understand was extremely helpful to my sisters when they checked in, to the delicious food, to the very comfortable and clean bedroom (the heated bathroom floor 🥳🥳🥳) with very nice amenities. I think the key thing for us was to find a hotel that allowed unlimited access to the spa facilities. Montcalm East is one of the very few establishments in London that offer that to guests staying at the hotel. Other places only allow up to 2 hours!

The hotel is lovely with amazing facilities available including a 24hr gym. Great location for evening nightlife and restaurants. Walking distance from train station. Staff were very attentive from the moment I arrived right until the end of my stay. As I was celebrating my birthday, I had a nice birthday set up by the hotel with complimentary snacks and juice and an introduction with one of the managers who also gifted me a bottle of rosé free of charge which made it that little more special. The restaurant and bar are also a really good place to hang out if you don’t want to leave the hotel at all. The spa was included with various treatment rooms to cater to everyone’s preference.